General Terms & Conditions

These General Terms & Conditions govern your access to and use of Bitfortune products and services, including casino games, sports betting, promotions, and related features. By creating an account, using the services, or placing any wager, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, you must not use the services.

Eligibility and Responsible Use

You must be of legal gambling age in your jurisdiction and at least eighteen years old, or higher where local law requires, to use Bitfortune. You are responsible for ensuring that online gambling is legal where you are located. Bitfortune may restrict or refuse access to users from certain countries or regions. Attempts to bypass geographic restrictions or providing false location information may result in account suspension and the voiding of bonuses or bets.

Gambling should be treated as entertainment. You are responsible for managing your play and using available responsible gaming tools where offered.

Account Registration and Security

To use real-money features, you must create an account and provide accurate, complete, and up-to-date information. Unless explicitly permitted, you may not register more than one account. Each account is personal and non-transferable.

You are responsible for keeping your login details secure. All activity performed through your account is considered authorized by you. If you suspect unauthorized access, contact support immediately. Bitfortune may temporarily restrict access to protect your account.

Verification, Compliance, and AML

Bitfortune may require identity, age, and payment verification at any time, including before processing withdrawals. This may include requesting documents and verifying ownership of payment methods or crypto wallets where applicable. Additional information may be requested to comply with anti-money laundering and fraud-prevention requirements.

Failure to complete verification or provide requested information may lead to restricted services, delayed withdrawals, or account closure.

Deposits, Wagers, and Withdrawals

All deposits, wagers, and withdrawals are subject to acceptance and internal security checks. Minimum and maximum amounts may apply and can vary by payment method, currency, and account status.

You are responsible for ensuring you use payment methods that belong to you and that you have authority to use. Where cryptocurrency is accepted, you acknowledge that blockchain confirmations, network fees, and market volatility can affect processing times and final credited amounts.

Withdrawals may be delayed for verification, security, or compliance checks. Bitfortune reserves the right to decline or reverse transactions where fraud, chargeback risk, or prohibited activity is reasonably suspected.

Bonuses and Promotions

Bonuses, free spins, and promotional offers are subject to specific rules, which may include wagering requirements, game contribution rates, time limits, maximum bet limits during bonus play, and other restrictions. Promotion rules are provided within the offer details and form part of these Terms.

Abuse of promotions, including multi-accounting, bonus hunting patterns, or coordinated play intended to gain an unfair advantage, may result in cancellation of bonuses, removal of related winnings, and account restrictions.

Game Rules and Sports Betting Rules

Each casino title may have its own rules and paytable. If there is any conflict between these Terms and game-specific rules, the game rules will apply for that title.

Sports betting is governed by the Sports Rules, which cover bet types, market settlement, live betting conditions, and how postponed or abandoned events are handled. The Sports Rules are an integral part of these Terms.

Fair Play, Prohibited Conduct, and Software Use

You must not use any method that gives you an unfair advantage, including bots, scripts, automation, exploits, or collusion with other users. You must not attempt to interfere with the operation, security, or integrity of the services.

Bitfortune may investigate suspicious activity. If prohibited conduct is reasonably suspected, Bitfortune may void bets, remove winnings, restrict the account, or close the account in line with legal obligations.

Errors and Malfunctions

In the event of a system error, game malfunction, incorrect odds, or mispriced market, Bitfortune reserves the right to correct settlement, declare affected bets void, or adjust balances to reflect the intended and fair outcome. Bets or winnings resulting from clear technical errors may be cancelled.

Intellectual Property

All content, branding, software, and game-related materials are protected by intellectual property laws and may not be copied, modified, distributed, or used without authorization.

Limitation of Liability

To the extent permitted by law, Bitfortune is not liable for indirect or consequential losses, including loss of profits, business interruptions, or data issues arising from use of the services. Nothing in these Terms limits liability where such limitation is prohibited by law.

Changes to the Services and Terms

Bitfortune may update these Terms, products, or policies to reflect operational, legal, or security requirements. Where required, users may be notified through service communication channels. Continued use after updates take effect constitutes acceptance of the revised Terms.

Account Suspension and Closure

Bitfortune may suspend, restrict, or close accounts for reasons including suspected fraud, breach of these Terms, regulatory compliance, or security concerns. Where appropriate and lawful, remaining balances will be handled after required checks and verification.

Complaints and Disputes

If you believe a bet or game round was settled incorrectly, contact support with relevant details. Bitfortune will review the case using these Terms, applicable game rules, and official sports results where relevant. If a dispute cannot be resolved informally, it may be handled according to the applicable legal framework and internal dispute procedures.

Contact

For questions regarding these Terms, account security, payments, verification, or responsible gaming tools, contact Bitfortune support through official service channels.