KYC Policy

This Know Your Customer (KYC) Policy explains how Bitfortune verifies player identity to protect users, prevent fraud, and comply with applicable legal and regulatory requirements. This Policy applies to all casino and sportsbook services and forms part of Bitfortune’s compliance framework together with the General Terms & Conditions, AML Policy, Anti-Fraud Policy, and Privacy and Cookies Policy.

Why KYC Is Required

KYC helps ensure the Bitfortune platform is used lawfully and fairly. Verification supports age checks, protects accounts from misuse, reduces payment fraud, and helps prevent money laundering and other prohibited activity. These controls also support a safer environment for all players.

Who Must Complete Verification

Verification may be required for any user. Bitfortune may request KYC during registration, as part of an account review, prior to processing withdrawals, or when risk and security triggers are identified. Verification may also be requested even if an account has been active for an extended period.

What We May Request

Depending on jurisdiction and account activity, Bitfortune may request information or documentation to confirm:

• identity and legal age
• address or place of residence
• ownership and lawful use of the payment method or cryptocurrency wallet where applicable
• account access and control

Document requirements and verification steps may vary based on local rules and internal risk assessment.

When Additional Checks May Apply

Additional information may be required in certain cases, including when activity patterns are unusual, transaction sizes change significantly, or compliance requirements demand enhanced review. Where appropriate, Bitfortune may also request clarification regarding the source of funds.

How Verification Works

When verification is requested, required details must be submitted through the available verification process or via official support channels. Bitfortune may use trusted verification and fraud-prevention providers to confirm authenticity and consistency. To protect the account and platform, certain features may be temporarily limited while checks are in progress.

Account Restrictions and Outcomes

If KYC is not completed within a reasonable timeframe, or if information provided is false, incomplete, or inconsistent, Bitfortune may restrict deposits, wagering, bonus access, or withdrawals. Where fraud or prohibited activity is suspected, the account may be suspended or closed in line with the Terms and applicable law.

Data Protection

Verification data is handled in accordance with the Privacy and Cookies Policy. Information is processed for identity checks, security, and compliance purposes, protected with appropriate safeguards, and retained only for the period required by law or regulatory obligations.

Your Responsibilities

You must provide accurate information and keep account details up to date. You must use only payment methods or wallets you own or are authorized to use, and you must not attempt to bypass or undermine verification requirements.

Policy Updates

This KYC Policy may be updated to reflect changes in legal requirements, security standards, or operational procedures. The current version published within the services applies from the date of publication.