Privacy and Cookies Policy

This Privacy and Cookies Policy explains how Bitfortune collects, uses, stores, and protects personal data when you use casino or sportsbook services. It also explains how cookies and similar technologies are used. By using the services, you confirm that you have read and understood this Policy.

Who We Are

Bitfortune operates the platform and acts as the data controller for personal data processed in connection with the services. Where required, corporate and licensing information is published on the platform. Questions regarding this Policy or personal data handling can be directed to customer support through official channels.

What Data We Collect

We collect personal data provided directly by users and data generated through use of the services. This may include:

• account registration details
• contact information
• date of birth
• verification documents
• payment-related information
• device and technical data
• records of activity on the platform

Where cryptocurrency payments are supported, wallet-related information may be processed to complete transactions and meet compliance requirements.

Why We Process Your Data

Personal data is processed to:

• provide and operate the services
• create and manage user accounts
• process deposits and withdrawals
• ensure fair and secure gameplay
• prevent fraud and misuse
• comply with legal and regulatory obligations
• support responsible gaming features
• respond to customer requests
• improve performance and user experience

Where consent is provided, data may also be used to send service updates, promotional messages, or marketing communications. Consent can be withdrawn at any time.

Legal Bases for Processing

Where required by data protection law, personal data is processed based on one or more of the following grounds:

• performance of a contract when creating and using an account
• compliance with legal obligations such as identity verification and AML rules
• legitimate interests in protecting the platform and improving services
• user consent for certain cookies or marketing communications

Verification and Compliance

To meet age verification, identity checks, and anti-money laundering requirements, documentation and verification procedures may be required. Ownership of payment methods or cryptocurrency wallets may also be verified where applicable.

If requested information is not provided, certain account functions may be restricted, withdrawals delayed, or the account deactivated in accordance with applicable law.

How Long We Keep Your Data

Personal data is retained only for as long as necessary to:

• provide the services
• comply with legal and regulatory obligations
• resolve disputes
• enforce applicable terms

Retention periods depend on the category of data and relevant legal requirements.

Sharing Your Data

Personal data may be shared with trusted third-party service providers that support platform operations, including:

• payment processors
• identity verification providers
• fraud prevention partners
• analytics and IT service providers
• customer support systems

These parties process data only under instructions and with appropriate safeguards. Data may also be disclosed where required by law or in response to requests from competent authorities.

International Data Transfers

Personal data may be processed in countries outside the user’s country of residence. Where international transfers occur, appropriate safeguards are applied in accordance with applicable data protection laws.

Security of Your Data

Technical and organizational measures are used to protect personal data against unauthorized access, loss, misuse, or alteration. No online system can be guaranteed to be completely secure. Users are responsible for keeping login details confidential and using secure devices and networks.

Your Rights

Depending on jurisdiction, users may have the right to:

• access personal data
• correct inaccurate data
• request deletion or restriction of processing
• object to certain processing activities
• request data portability
• withdraw consent where processing is based on consent

Requests can be submitted through customer support. Identity verification may be required before a request is fulfilled.

Cookies and Similar Technologies

Cookies are small text files stored on a device that help the platform function correctly and improve user experience. Cookies and similar technologies may be used to:

• enable essential website features
• remember preferences
• enhance security
• analyze traffic
• personalize content

Some cookies are strictly necessary for operation. Other cookies, such as analytics or marketing cookies, are used only where permitted by user settings and applicable law. Cookie preferences can be managed through browser settings and, where available, platform settings.

Third-Party Content and Tools

Third-party tools may be used to support analytics, security checks, or payment processing. These providers may process personal data in accordance with their own legal obligations and under provided instructions.

Changes to This Policy

This Privacy and Cookies Policy may be updated to reflect legal, technical, or operational changes. The current version published applies from the date of publication.